Delivery & Exchange Policy

  • Delivery times of all products are mentioned on the product page.

  • Delivery for luxury pret & formal is 3 week in Pakistan and 4 week for outside Pakistan.
  • Ready to wear dresses can only be exchange incase of wrong size or defective items with no return policy.
  • Product (s) can be exchanged(only incase of damage product) only the products of the same brand within the 3 days from the date of purchase. Please note that the product must be unused with the price label attached along with the purchase invoice. Items bought on sale cannot be exchanged. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect. However, an exchange is subject to availability of the item in our stock or items not on promotion or discount. Contact our customer service center by emailing/whatsapp us images of defected product at 03092438813 & grapedrapeofficial@gmail.com within 3 days of purchase. After our team reviews the product, you will be offered an exchange with same price value product.